329 Privacy Policy — Protection of Malaysian User Data
This document explains how 329 collects, uses, stores, and protects users' personal information. We are committed to maintaining your privacy at all times.
Updated: January 2026
1. Information Collected by 329
When you register and use the 329 platform, we collect various categories of information to manage accounts and enhance user experience. The information we gather includes:
Account Information
Full name, email address, phone number, date of birth, and identification information required during registration and KYC verification. You are responsible for ensuring this information is accurate and up-to-date.
Payment Information
Transaction details including deposit and withdrawal amounts in Malaysian Ringgit (RM), the payment methods used (FPX, Touch 'n Go, bank transfer), and transaction records. 329 does not store credit or debit card details directly — this information is handled by licensed payment providers.
Device & Browser Information
Device type, operating system, browser version, IP address, timezone, and session data while using the platform. This information is used for security purposes, unauthorized access detection, and platform performance optimization.
Usage Data
Records of activity within the platform including games played, bets placed, session times, and interaction with customer support. This data helps us understand usage patterns and improve our services.
2. Purpose of Information Use
329 uses the information collected solely for legitimate purposes related to platform operations. The main purposes for using this information are as follows:
- Account Management: Creating, verifying, and managing user accounts, as well as processing deposit and withdrawal requests in RM.
- Platform Security: Detecting and preventing fraud, money laundering, unauthorized access, and system abuse.
- Customer Support: Responding to inquiries, resolving technical issues, and providing relevant support to users.
- Legal Compliance: Complying with applicable laws and regulations in Malaysia, including reporting requirements to relevant authorities.
- Service Improvements: Analyzing usage patterns to improve the interface, performance, and overall user experience.
329 does not use your information for third-party marketing without your permission. We do not sell users’ personal data to any party.
3. Use of Cookies & Tracking
The 329 platform uses cookies and similar tracking technologies to enhance website functionality and security. Cookies are small text files stored on your device when you visit our website.
Types of Cookies Used
- Session Cookies: Necessary to maintain your logged-in status and enable basic platform functions. These cookies are deleted when you close the browser.
- Optional Cookies: Saving your preferences such as language and interface settings to simplify your experience on future visits.
- Analytical Cookies: Used to collect aggregated usage statistics to help us understand how users interact with the platform.
You can manage or block cookies through your browser settings. However, blocking certain cookies may affect functionality in some parts of the 329 platform.
4. Data Storage, Security & Third-Party Sharing
Data Storage
329 user information is stored on secure servers with strict access controls. Data is retained only as long as necessary to fulfill the collection purpose or as required by applicable Malaysian law. After the retention period expires, data will be securely deleted or anonymized.
Security Measures
329 implements various technical and organizational measures to protect user data, including encryption during transmission and storage, role-based access control, continuous system monitoring, and security incident response procedures.
Third-Party Sharing
329 does not share users' personal information with third parties except in the following cases: (a) service providers supporting platform operations such as payment processors, bound by strict confidentiality agreements; (b) government authorities or law enforcement agencies as required by law or court order; (c) with your explicit consent for specified purposes.
5. User Rights & How to Contact Us
Access Rights
You have the right to request a copy of the personal information we hold about you at any time. Requests can be submitted via 329 support email and will be processed within a reasonable timeframe.
Correction Rights
If you find information in your 329 account is inaccurate or outdated, you can update it through account settings or contact customer support for assistance.
Right to Erasure
You may request deletion of your account and personal data. 329 will process such requests subject to legal obligations which may require us to retain certain records for minimum periods under Malaysian law.
Privacy Policy Changes
329 reserves the right to update this Privacy Policy from time to time. Any significant changes will be communicated to users via the platform or email. The latest revision date will always be noted at the top of this page.
Contact Us
For any questions about this Privacy Policy or to submit requests concerning your personal data, please contact the 329 support team via email at: [email protected]. We will strive to respond to all inquiries within a reasonable time. You may also refer to the Frequently Asked Questions for quicker guidance.
Your Privacy Is Our Priority
If you have questions about how 329 handles your data or want to start enjoying our platform safely, we’re here to help.